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Founding clinics get 50% off their first 3 months. See pricing

01 · AI Call Handling

Every call answered, on the first ring.

Your AI Frontdesk picks up at lunch, after hours, on weekends and when every line is busy, in your clinic's name and on your number.

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AI Frontdesk Settings
Search or jump to Ctrl KClinic time 10:42 AM EDTFD
AI Frontdesk settings
How your AI Frontdesk greets callers, what it tells them, and when it hands off to your team.
Your receptionist number
(555) 010-4477
Answering
Assistant identity
Greeting name
Riley
“Hi, this is Riley, the virtual receptionist for Maple Grove Clinic.”
Practice info for callers
Services offered
Check-upsSame-day visitsPhysical therapySkin consultationsAesthetic treatments
Accepted insurance
AetnaCignaUnitedHealthcareBlue Cross Blue Shield
Escalation
Severe pain, heavy bleeding, trouble breathing and other urgent symptoms always transfer immediately.
After-hours behaviour
Take a message
Offer to take a message and have staff call back.
Forward to voicemail
Send the call to a traditional voicemail box.
Always escalate
Route every after-hours call to the escalation number.
What your AI Frontdesk can see
Recommended treatment
Mention a treatment your clinician recommended, after an identity check.
Patient list
Greet returning patients by name and know their last visit.
AI Frontdesk settings: its name, what it can tell callers and when it hands off to your team.

What it does

AI Call Handling, end to end.

(fewer missed patient calls)

  • 24/7 answering

    Day or night, callers reach a calm, helpful voice instead of a voicemail box.

  • After-hours coverage

    Choose what happens after you close: take a message, forward to voicemail, or escalate every call.

  • Overflow calls

    Forward only the calls your team can't get to, so the front desk stays in charge when it's quiet.

  • Call transfers

    When a caller asks for a person, your AI Frontdesk transfers them to your team or takes a detailed message.

  • Emergency escalation

    Calls that match your escalation triggers, like severe pain or heavy bleeding, go straight to your on-call clinician.

  • Answers from your playbook

    Services, insurance you accept, hours and directions come from the portal. Anything else becomes a note for your team.

How it works

Set up once. Then it just runs.

  1. 01

    Forward your line

    Keep your number. Forward every call, or only the ones you miss.

  2. 02

    Set your rules

    Greeting, services, insurance, escalation and after-hours behaviour, set once in the portal.

  3. 03

    Read the summary

    Every call is summarized for your team, with a transcript when you need the detail.

Benefit

Fewer missed patient calls.

More from your AI Frontdesk

Give your front desk a quieter week.

See your AI Frontdesk answer a call and book it, live, in a 20-minute walkthrough.

Book a demoSee pricing